General Terms & Conditions
- By placing a booking with us, you agree to the following terms and conditions as set-out. If you have any questions about your booking, please contact us.
- The maximum number of staying guests per room is illustrated in the room details on the website. Only our clients are allowed to use the bungalows and the exterior area, any third party visitors are only allowed access at our express permission.
- All guests agree to respect the privacy and peace of all other staying guests and neighbours at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests and neighbours.
- In the event that a guest has a complaint during his/her stay, he/she must bring it to our attention as soon as possible to allow us the opportunity to address the issue during your stay.
Cancellations & Non-Arrival
- Cancellations to any bookings must be made in writing. Guest who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions;
- Cancellation made 30 days or more in advance of arrival date = Full deposit refund
- Cancellation made 29 days to 15 days of arrival date = 50% of deposit refund
- Cancellation made 14 days to 8 days of arrival date = 30% of deposit refund
- Cancellation made 7 days to 1 day of arrival date = No refund issued, full amount of booking due
- Non-arrival guests, who are unable or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due.
- In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
Reservation Changes
- Changes to any bookings must be made in writing. No amendments are guaranteed until written confirmation is provided by us.
- Rate variations may apply, depending on the nature of the change.
Check in & Check out Policy
- Check-In: 14:00
- Check-Out: 12:00
- Requests for early check-in & late check-out based on our availability.
